MIT Sloan MIT Process Handbook
Contents of the MIT Process Handbook

A detailed description of the contents is part of our book and can be found in the chapter "What Is In the Process Handbook?"

The MIT Process Handbook currently has over 5000 other process entries. Many of these entries are indexed via the business links on the directory page. Others are part of the classification framework used in the repository. In addition to the framework and the content about Business, the Repository also includes selected case examples and models from a variety of other areas of business:

Alternative business models
The repository includes several alternative models that cover all (or most) of what goes on in a business:

  • APQC Process Classification Framework (PCF). Developed by APQC and member companies is intended as an open standard to facilitate process management and benchmarking regardless of industry, size, or geography. The PCF organizes operating and management processes into 12 enterprise-level categories, 62 process groups and over 1500 processes and associated activities. The PCF and associated measures and benchmark surveys are available for download at no charge at We have entered the first three levels of the framework. These activities are all cross-referenced to subactivities of ‘Produce as a business’ or its specializations.
  • Supply Chain Operations Reference (SCOR) model. The Supply Chain Council, a trade association of over 400 companies interested in supply chain management (see, developed this model. The SCOR model contains standard process definitions, standard terminology, standard metrics, supply-chain best practices, and references to enabling information technology. The full version is available only to members of the Supply Chain Council at their site.
  • Lean Enterprise Manufacturing model. This view has a structure of 'enabling practices' which help to promote lean processes. It was developed by the Lean Aircraft Initiative consortium led by MIT.
  • European Foundation for Quality Management (EFQM) model. This view was developed to assess an organization's progress along a path to excellence. The model is split into 5 'enablers' (leadership, people management, policy and strategy, resources and processes) and 4 'results' (people satisfaction, customer satisfaction, impact on society and business results).
Textbook models

The following two textbooks have been used extensively in the area of marketing and design respectively:


In addition to the generic entries listed above, there are entries from a variety of case studies or other research sources. Examples include innovative ways to do hiring.